Account Specialist

Job Description 

Secure Parking USA is an international firm that established a US presence four years ago, with headquarters in Milwaukee. We are in a niche industry that is a huge market and is growing rapidly. We are a technology and marketing leader internationally and are fully committed to bringing their expertise to the US. The right candidate must be able to “roll up their sleeves” and have a “do what it takes” attitude.

Purpose

Under the direction of the Monthly Accounts Manager, the Account Specialist assists in a professional capacity in the performance of various customer service, accounts receivable, and account management.

You will manage a high volume of incoming calls from customers while navigating multiple systems to assist in answering questions and resolving any issues. Secure Parking believes in providing a high quality of service to our customers.

Responsibilities Include:

· Collecting customer payments in accordance to their due date

· Making Collection calls on outstanding balances

· Generating monthly reports

· Responding to Customer questions and resolving issues

· Answer incoming calls and assist customers

· Manage monthly sign up and cancellations

· Special projects as needed

Qualifications:

· Excellent verbal and written skills

· Attention to detail

· Proficient with Microsoft Office programs (Outlook, Word, Excel)

· High school diploma or GED

· Customer service experience

· High Level of organization and time management skills

· Ability to take the initiative and work both in a team and independently, multi-task and prioritize

What can Secure Parking offer you?

Work – Life Balance:

· Generous PTO for those trips you have planned

· Flexible hours because we all know you can’t schedule an appointment on the weekends

Benefits: 

· Health, Dental, Vision and Life Insurance benefits

· 401(K)

· Competitive Salary

Work Outings

· Friday Afternoon happy hours

· Catered lunches just because

· Networking events

Office Settings

· Open door environment for easy communication

· Located in the heart of downtown

· Coffee, tea and snacks are available

· Vibrant office setting